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portability fell short: Movistar Mexico

Portability in Mexico has not had the expected effect in terms the migration of users because times change phone company are very broad, ranging from 5 to 10 days while in other countries the change is made the minutes said Flores Emilio Madero, director of operators Telefonica Movistar Mexico.

According to the Federal Telecommunications Commission (Cofetel), October to little more than a million users have exercised their right to change telephone service company either fixed or mobile and keep your number.

However, according to Telefonica the porting process has to improve because we one year, the portability began July 5, 2008, and has behaved only 6 or 7% of the total customer base of around 80 million cellular users. "

In this sense, the English phone submitted to the Technical Committee Portability proposals to streamline the process, are expected to be in that shorten the porting of numbers.

"Whenever we have asked that the processes are simple for the customer to be able to change faster company," he said.

regard it as reference to countries such as Ireland or States Portability United occurs in minutes, while in Mexico a client can take between 5 and 10 days to port a number then in that companies can inter customer retention practices. Flores

Madero said that based on portability rules is not allowed to do any activity by the company, once the client has requested to be carrying, "has happened but have not been confirmed and are working on that that does not happen. "

Also according to data Telcel Cofetel until now is who else has benefited from this process, while Telefonica has been losing customers.

The manager of the English firm said that "we are customers on average have taken very little traffic, less than three months of life in our networks is then presented a dynamic market that customers are going very low value to us. "

Then he added, "although the numbers we see that we had low when you measure with respect to competition and their customers over three months then we are like them."

"We are looking at proposals that we submit to the Committee to try to make it more efficient, we understand that at first he did what he could, but have more than one year of experience and then go for the next step to improve the process and approach to countries where portability has been developed to make changes in minutes or seconds, "he explained.